Terms & Conditions

Company: Aventus Digital  |  Website: aventusdigital.co.uk  |  Contact: info@aventusdigital.co.uk  |  Last updated: May 2026

1. Introduction and Acceptance

These Terms and Conditions (“Terms”) govern all services provided by Aventus Digital (“we”, “us”, “our”) to any client, visitor or enquirer (“you”, “Client”). By engaging Aventus Digital for any service, making an enquiry, signing a proposal, making a payment, or using our website, you agree to be bound by these Terms in their entirety.

These Terms supersede all previous verbal discussions, informal email exchanges, screenshots, social media messages, website pricing displayed at any prior point in time, or any other informal communication. Only a written, countersigned Proposal or Project Agreement constitutes a binding contract between you and Aventus Digital.

2. Definitions

• “Project”. The website design, redesign, SEO, GEO, maintenance or any other service as described in the written Proposal.
• “Proposal”. The formal written document issued by Aventus Digital setting out the specific scope of work, deliverables, timeline and fees agreed for a Project.
• “Deliverables”. Only those specific items explicitly listed in the signed Proposal. Nothing else, including items discussed verbally, referenced in screenshots, or shown on our website as examples, constitutes a Deliverable.
• “Written Agreement”. Any document signed (physically or digitally) by an authorised representative of both parties.
• “Indicative Pricing”. Any price displayed on our website, social media, Fiverr listing, or marketing material prior to a formal Proposal being issued.
• “Launch Date”. The specific calendar date stated in the signed Proposal as the planned date for the website to be made publicly accessible.

3. Proposals, Quotes and Indicative Pricing

3.1 All prices displayed on our website, in any brochure, social media post, Fiverr listing, or marketing material are Indicative Pricing only. They represent starting prices for typical projects and do not constitute a binding offer or quotation.

3.2 A screenshot, saved web page, PDF export, or any other capture of pricing displayed on our website or marketing materials at any point in time does not constitute a binding quote, agreement, or guarantee of price. Prices are subject to change without notice.

3.3 A binding agreement is only formed when Aventus Digital issues a formal written Proposal and that Proposal is accepted by the Client in writing (including by email confirmation or digital signature).

3.4 Quotes are valid for 14 days from the date of issue unless otherwise stated in the Proposal.

3.5 Any changes to the agreed scope of work after a Proposal has been signed must be agreed in writing via a Change Request. Verbal instructions to expand scope will not be honoured.

4. Scope of Work and Deliverables

4.1 The scope of work is defined exclusively by the written Proposal. Aventus Digital is not obligated to deliver anything not explicitly listed in the Proposal.

4.2 Any features, pages, functionality, content or services discussed verbally, in informal chat, in screenshots of example websites, or referenced in prior conversations that are not included in the Proposal are not part of the Project.

4.3 Any additions or changes to the scope after the Proposal is signed are subject to additional fees and must be agreed in writing before work commences on those additions.

4.4 Website packages listing a number of pages (e.g. “up to 10 pages”) refer to distinct page templates or sections as defined in the Proposal, not every individual URL or subpage.

4.5 Examples, mockups, portfolio items, or third-party websites shown during discussions are for illustrative purposes only and do not form part of the deliverable specification.

5. Client Responsibilities

5.1 The Client is responsible for supplying all content (text, images, logos, branding, product information) required for the Project by the agreed deadline. Delays caused by late content delivery may result in revised timelines and additional fees.

5.2 The Client must review and provide written feedback at each agreed milestone. Silence for more than 14 days following a review request will be treated as approval of that stage.

5.3 The Client warrants that all content provided to Aventus Digital is owned by or licensed to the Client and does not infringe any third-party intellectual property rights. Aventus Digital accepts no liability for content supplied by the Client.

5.4 The Client is responsible for obtaining any necessary third-party licences, trademarks, or regulatory approvals required for their website or business.

6. Revisions

6.1 Each package includes a defined number of revision rounds as stated in the Proposal. Additional revisions beyond this are chargeable at our standard hourly rate.

6.2 A “revision” means a minor adjustment to an existing approved design element. It does not include changes to the agreed layout, structure, or scope, these constitute scope changes and are charged separately.

6.3 Once a design stage is approved by the Client in writing, changes to that stage will be treated as new scope and charged accordingly.

7. Payment Terms

7.1 A non-refundable deposit of 50% of the total project fee is required before any work commences. The remaining balance is due upon completion and before the website goes live or files are handed over.

7.2 For ongoing services (SEO, GEO, Maintenance), fees are charged monthly in advance. Failure to pay within 7 days of the invoice due date may result in suspension of services.

7.3 All invoices are due within 7 days of issue unless otherwise agreed in the Proposal.

7.4 Late payments accrue interest at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

7.5 Aventus Digital reserves the right to withhold delivery of any completed work, files, or login credentials until all outstanding invoices are settled in full.

8. Cancellation and Refund Policy

8.1 If the Client cancels the project after work has commenced, the deposit is non-refundable. Any work completed beyond the deposit value will be invoiced and must be paid.

8.2 If Aventus Digital cancels the project for reasons within our control, any fees paid for work not yet delivered will be refunded within 30 days.

8.3 Ongoing monthly services may be cancelled with 30 days’ written notice. No partial-month refunds are given.

8.4 Refunds are not provided on completed and delivered work, provided the deliverables match the agreed Proposal. This is subject to the separate provisions of the Aventus 14-Day Launch Promise set out in Clause 9.

9. The Aventus 14-Day Launch Promise

Marketing summary. If we miss your agreed Launch Date by more than 14 days for any reason that is our fault, we keep building at no extra cost until you are live. If you would rather walk away, you get every penny back. This Clause 9 sets out the full conditions of that promise.

9.1 Scope of the Promise. The Aventus 14-Day Launch Promise applies only to new website design or redesign Projects where a written Launch Date is included in the signed Proposal. It does not apply to ongoing services (SEO, GEO, Maintenance), Change Requests, or work commenced before these Terms came into effect.

9.2 What we promise. If we fail to launch your website by 14 calendar days after the agreed Launch Date for reasons within our reasonable control, you may choose either of the following remedies:

(a) We continue working on your Project at no additional cost until the site is launched; or

(b) We refund the full build fee you have paid to Aventus Digital for that Project, less any third-party costs that have been incurred on your behalf (including but not limited to domain registration, premium plugin licences, stock imagery, paid hosting fees).

You may exercise this choice once, and only at the point the 14-day window expires.

9.3 Definition of “launch”. Your website is considered launched once it is publicly accessible at your chosen domain, has passed our internal quality-assurance checklist, and we have provided you with written notice that the site is live.

9.4 Definition of “agreed Launch Date”. The Launch Date is the date explicitly stated in the signed Proposal. Where the Proposal does not specify a Launch Date, this Promise does not apply.

9.5 Exclusions. The 14-day window does not include any period of delay caused by factors outside our reasonable control. These include, but are not limited to:

(a) Delays in the Client providing content, copy, images, branding assets, or access credentials we have requested in writing;

(b) Delays in the Client reviewing or approving design, copy, or development work at any milestone;

(c) Changes to project scope requested by the Client after the Proposal has been signed (Change Requests);

(d) Delays caused by third parties (domain registrar, hosting provider, payment gateway, plugin developer, content writer, photographer);

(e) Force majeure events (acts of God, government action, civil unrest, internet outages affecting our infrastructure, supply chain disruption);

(f) The Client’s failure to settle invoices when due, which suspends our obligation to continue work under Clause 7.5.

The Launch Date will be extended by the duration of any such delay.

9.6 How to claim. To exercise this Promise, email info@aventusdigital.co.uk with the subject line “Launch Promise Claim” and reference your Proposal number. We will respond in writing within 5 working days, confirming whether the claim is valid and, if so, the remedy you have selected and the timeline for delivery.

9.7 Time limit on claims. Claims under this Promise must be made within 30 calendar days of the date on which the 14-day window expired. After 30 days, the Promise no longer applies to that Project.

9.8 Single remedy. The remedy provided under this Clause 9 is the Client’s sole and exclusive remedy for any delay in launching, and is provided in addition to (and does not affect) the Client’s statutory rights under the Consumer Rights Act 2015 where applicable.

9.9 Relationship to other clauses. Where this Promise is invoked under Clause 9.2(b), the refund provisions of this Clause 9 prevail over the no-refund provision in Clause 8.4 of these Terms.

10. Intellectual Property and Ownership

10.1 All intellectual property, source files, design assets and code produced by Aventus Digital remain the property of Aventus Digital until full and final payment has been received.

10.2 Upon receipt of full payment, the Client is granted a perpetual, non-exclusive licence to use the completed website. Source files or proprietary templates are only transferred if explicitly agreed in the Proposal.

10.3 Aventus Digital reserves the right to display completed work in our portfolio unless the Client requests otherwise in writing before the project commences.

11. SEO, GEO and Results Disclaimer

11.1 Aventus Digital makes no guarantee of specific rankings, traffic levels, leads, conversions or revenue as a result of SEO or GEO services. Search engine and AI platform algorithms are controlled by third parties and are subject to change.

11.2 Any projections, estimates or examples of results provided during sales discussions are illustrative only and do not constitute a guarantee of performance.

11.3 The Client acknowledges that SEO and GEO results take time and that measurable outcomes may not be visible for several months.

12. Limitation of Liability

12.1 To the fullest extent permitted by law, Aventus Digital’s total liability to the Client for any claim arising out of or in connection with a Project shall not exceed the total fees paid by the Client for that specific Project.

12.2 Aventus Digital is not liable for: loss of profits, loss of business, loss of revenue, loss of data, indirect or consequential loss, or any loss arising from third-party services including hosting providers, domain registrars, payment processors or plugin developers.

12.3 Aventus Digital is not responsible for any downtime, data loss or security breaches occurring after the Project has been handed over to the Client or the Client’s hosting provider.

13. Third-Party Services

13.1 Our services may involve recommending or integrating third-party tools, plugins, platforms or APIs. Aventus Digital is not responsible for the availability, pricing, terms or performance of any third-party service.

13.2 Third-party licensing costs (fonts, stock images, premium plugins, hosting) are the Client’s responsibility unless explicitly included in the Proposal.

14. Confidentiality

14.1 Both parties agree to keep confidential all business information, pricing, strategies and proprietary information disclosed during the course of the Project. This clause survives termination of the agreement.

15. Dispute Resolution

15.1 In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation within 14 days of the dispute arising.

15.2 If unresolved, the parties agree to attempt mediation before pursuing legal proceedings.

15.3 Screenshots, informal messages, social media posts, or web page captures will not be accepted as standalone evidence of a binding commitment or agreed deliverable. Only signed written agreements, formal email confirmations referencing a Proposal number, and invoices will be considered binding documentation.

15.4 These Terms are governed by and construed in accordance with the laws of England and Wales. Any legal proceedings shall be brought exclusively in the courts of England and Wales.

16. Website Use and Accuracy

16.1 While we take reasonable care to keep our website accurate, pricing, package details and service descriptions are subject to change without notice.

16.2 Nothing displayed on our website constitutes a contractual offer. All content is for information purposes only.

16.3 We are not liable for any errors or omissions on our website or for any loss arising from reliance on information displayed on our website.

17. Amendments

17.1 Aventus Digital reserves the right to update these Terms at any time. The current version is always published at aventusdigital.co.uk/terms-and-conditions.

17.2 Continued use of our services after an update constitutes acceptance of the revised Terms.

18. Entire Agreement

These Terms, together with the written Proposal for each Project, constitute the entire agreement between Aventus Digital and the Client. They supersede all prior discussions, negotiations, representations, screenshots, informal communications, or understandings, whether oral or written, relating to the subject matter hereof.